revocation declaration
RETURNS
Our return policy is valid for 14 days. If your purchase was made more than 14 days ago, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return , your item must be unused and in the same condition that you received it, and the item must be in its original packaging.
Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.
Furthermore, the following items cannot be returned:
• Gift vouchers
• Software products for download
• Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
In certain situations, only partial refunds will be granted:
• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened
• Items that are no longer in their original condition, are damaged or are missing parts for reasons not attributable to our error
• Items returned after 14 days from delivery
refunds
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or missing refunds
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to appear.
Next, contact your bank. There is often a processing time for a refund to be posted to your account.
If you have done all of this and still have not received a refund, please contact us at selinslovelyfinds@web.de.
promotional items
Refunds can only be made for regular priced items. Sale items are unfortunately not eligible for refunds.
exchange
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at selinslovelyfinds@web.de and send the item to:
Sperberweg 1, Hagen, North Rhine-Westphalia, 58093, Germany.
Damage or defects must be documented with photos and reported within 7 days of receipt .
The customer bears the return costs. If an item is damaged or faulty, the same rules apply as in Germany. Refunds or replacements will only be made after the complaint has been examined. If the order is from outside the EU, we will also endeavour to find a fair solution.
Shipment
To return your product, you should send your product to the following address:
Sperberweg 1, Hagen, North Rhine-Westphalia, 58093, Germany.
Returns from outside the EU must be sufficiently stamped and sent with tracking.